Elmarie Goosen

Elmarie has 18 years of experience working in a variety of Blue Chip organizations such as Virgin Media, Vodafone, British Gas and Barclays in Europe and South Africa – specializing in Supplier Management, Contract Management and Governance and Project Management. Over the last 10 years Elmarie specialized in turning around underperforming outcome based or outsourced contracts by working with the customer and supplier to identify the root cause and then implement and deliver a get-well plan or Service Recovery plan. Elmarie now runs a successful consultancy where she provides support to suppliers in Supplier Development programs. She demystifies the RFP process, explains Service Agreements and gives practical advise on service delivery and reporting.